{"id":791,"date":"2024-07-23T10:09:06","date_gmt":"2024-07-23T03:09:06","guid":{"rendered":"http:\/\/tohovietnam.123websitedev.com\/?page_id=791"},"modified":"2024-11-01T09:45:49","modified_gmt":"2024-11-01T02:45:49","slug":"chinh-sach-giao-hang","status":"publish","type":"page","link":"https:\/\/tohovietnam.com\/en\/chinh-sach-giao-hang\/","title":{"rendered":"Delivery policy"},"content":{"rendered":"<h1><span class=\"ez-toc-section\" id=\"Chinh_sach_giao_hang_va_van_chuyen_cua_TOHO_VIET_NAM\"><\/span><strong>Ch\u00ednh s\u00e1ch giao h\u00e0ng v\u00e0 v\u1eadn chuy\u1ec3n c\u1ee7a TOHO VI\u1ec6T NAM<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h1>\n<p class=\"hnc-static-text\">Sau khi b\u1ea1n \u0111\u1eb7t h\u00e0ng, trong th\u1eddi gian s\u1edbm nh\u1ea5t ch\u00fang t\u00f4i s\u1ebd li\u00ean l\u1ea1c l\u1ea1i \u0111\u1ec3 x\u00e1c nh\u1eadn v\u00e0 ki\u1ec3m tra th\u00f4ng tin.<\/p><div id=\"ez-toc-container\" class=\"ez-toc-v2_0_62 counter-hierarchy ez-toc-counter ez-toc-grey ez-toc-container-direction\">\n<div class=\"ez-toc-title-container\">\n<p class=\"ez-toc-title\" >N\u1ed9i dung ch&iacute;nh<\/p>\n<span class=\"ez-toc-title-toggle\"><a href=\"#\" class=\"ez-toc-pull-right ez-toc-btn ez-toc-btn-xs ez-toc-btn-default ez-toc-toggle\" aria-label=\"Toggle Table of Content\"><span class=\"ez-toc-js-icon-con\"><span class=\"\"><span class=\"eztoc-hide\" style=\"display:none;\">Toggle<\/span><span class=\"ez-toc-icon-toggle-span\"><svg style=\"fill: #999;color:#999\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" class=\"list-377408\" width=\"20px\" height=\"20px\" viewbox=\"0 0 24 24\" fill=\"none\"><path d=\"M6 6H4v2h2V6zm14 0H8v2h12V6zM4 11h2v2H4v-2zm16 0H8v2h12v-2zM4 16h2v2H4v-2zm16 0H8v2h12v-2z\" fill=\"currentColor\"><\/path><\/svg><svg style=\"fill: #999;color:#999\" class=\"arrow-unsorted-368013\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"10px\" height=\"10px\" viewbox=\"0 0 24 24\" version=\"1.2\" baseprofile=\"tiny\"><path d=\"M18.2 9.3l-6.2-6.3-6.2 6.3c-.2.2-.3.4-.3.7s.1.5.3.7c.2.2.4.3.7.3h11c.3 0 .5-.1.7-.3.2-.2.3-.5.3-.7s-.1-.5-.3-.7zM5.8 14.7l6.2 6.3 6.2-6.3c.2-.2.3-.5.3-.7s-.1-.5-.3-.7c-.2-.2-.4-.3-.7-.3h-11c-.3 0-.5.1-.7.3-.2.2-.3.5-.3.7s.1.5.3.7z\"\/><\/svg><\/span><\/span><\/span><\/a><\/span><\/div>\n<nav><ul class='ez-toc-list ez-toc-list-level-1' ><li class='ez-toc-page-1 ez-toc-heading-level-1'><a class=\"ez-toc-link ez-toc-heading-1\" href=\"https:\/\/tohovietnam.com\/en\/chinh-sach-giao-hang\/#Chinh_sach_giao_hang_va_van_chuyen_cua_TOHO_VIET_NAM\" title=\"Ch\u00ednh s\u00e1ch giao h\u00e0ng v\u00e0 v\u1eadn chuy\u1ec3n c\u1ee7a TOHO VI\u1ec6T NAM\">Ch\u00ednh s\u00e1ch giao h\u00e0ng v\u00e0 v\u1eadn chuy\u1ec3n c\u1ee7a TOHO VI\u1ec6T NAM<\/a><ul class='ez-toc-list-level-2' ><li class='ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-2\" href=\"https:\/\/tohovietnam.com\/en\/chinh-sach-giao-hang\/#1_Chinh_sach_giao_hang_va_van_chuyen_cua_TOHO_VIET_NAM\" title=\"1. Ch\u00ednh s\u00e1ch giao h\u00e0ng v\u00e0 v\u1eadn chuy\u1ec3n c\u1ee7a TOHO VI\u1ec6T NAM\">1. Ch\u00ednh s\u00e1ch giao h\u00e0ng v\u00e0 v\u1eadn chuy\u1ec3n c\u1ee7a TOHO VI\u1ec6T NAM<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-3\" href=\"https:\/\/tohovietnam.com\/en\/chinh-sach-giao-hang\/#2_Cac_Hinh_Thuc_Giao_Hang_tai_TOHO_Viet_Nam\" title=\"2. C\u00e1c H\u00ecnh Th\u1ee9c Giao H\u00e0ng t\u1ea1i TOHO Vi\u1ec7t Nam\">2. C\u00e1c H\u00ecnh Th\u1ee9c Giao H\u00e0ng t\u1ea1i TOHO Vi\u1ec7t Nam<\/a><ul class='ez-toc-list-level-3' ><li class='ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-4\" href=\"https:\/\/tohovietnam.com\/en\/chinh-sach-giao-hang\/#21_Giao_Hang_Truc_Tiep_tu_TOHO_VIET_NAM\" title=\"2.1. Giao H\u00e0ng Tr\u1ef1c Ti\u1ebfp t\u1eeb TOHO VI\u1ec6T NAM\">2.1. Giao H\u00e0ng Tr\u1ef1c Ti\u1ebfp t\u1eeb TOHO VI\u1ec6T NAM<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-5\" href=\"https:\/\/tohovietnam.com\/en\/chinh-sach-giao-hang\/#22_Giao_Hang_Qua_Don_Vi_Van_Chuyen_Uy_Tin\" title=\"2.2. Giao H\u00e0ng Qua \u0110\u01a1n V\u1ecb V\u1eadn Chuy\u1ec3n Uy T\u00edn\">2.2. Giao H\u00e0ng Qua \u0110\u01a1n V\u1ecb V\u1eadn Chuy\u1ec3n Uy T\u00edn<\/a><\/li><\/ul><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-6\" href=\"https:\/\/tohovietnam.com\/en\/chinh-sach-giao-hang\/#3_Phan_dinh_trach_nhiem_cua_thuong_nhan_to_chuc_cung_ung_dich_vu_logistics_ve_cung_cap_chung_tu_hang_hoa_trong_qua_trinh_giao_nhan_Tat_ca_cac_don_hang_deu_duoc_dong_goi_san_sang_truoc_khi_van_chuyen_duoc_niem_phong_boi_tohovietnamcom\" title=\"3. Ph\u00e2n \u0111\u1ecbnh tr\u00e1ch nhi\u1ec7m c\u1ee7a th\u01b0\u01a1ng nh\u00e2n, t\u1ed5 ch\u1ee9c cung \u1ee9ng d\u1ecbch v\u1ee5 logistics v\u1ec1 cung c\u1ea5p ch\u1ee9ng t\u1eeb h\u00e0ng h\u00f3a trong qu\u00e1 tr\u00ecnh giao nh\u1eadn. T\u1ea5t c\u1ea3 c\u00e1c \u0111\u01a1n h\u00e0ng \u0111\u1ec1u \u0111\u01b0\u1ee3c \u0111\u00f3ng g\u00f3i s\u1eb5n s\u00e0ng tr\u01b0\u1edbc khi v\u1eadn chuy\u1ec3n, \u0111\u01b0\u1ee3c ni\u00eam phong b\u1edfi tohovietnam.com\">3. Ph\u00e2n \u0111\u1ecbnh tr\u00e1ch nhi\u1ec7m c\u1ee7a th\u01b0\u01a1ng nh\u00e2n, t\u1ed5 ch\u1ee9c cung \u1ee9ng d\u1ecbch v\u1ee5 logistics v\u1ec1 cung c\u1ea5p ch\u1ee9ng t\u1eeb h\u00e0ng h\u00f3a trong qu\u00e1 tr\u00ecnh giao nh\u1eadn. T\u1ea5t c\u1ea3 c\u00e1c \u0111\u01a1n h\u00e0ng \u0111\u1ec1u \u0111\u01b0\u1ee3c \u0111\u00f3ng g\u00f3i s\u1eb5n s\u00e0ng tr\u01b0\u1edbc khi v\u1eadn chuy\u1ec3n, \u0111\u01b0\u1ee3c ni\u00eam phong b\u1edfi tohovietnam.com<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-7\" href=\"https:\/\/tohovietnam.com\/en\/chinh-sach-giao-hang\/#4_Trach_nhiem_ve_truong_hop_hang_bi_hu_hong_do_qua_trinh_van_chuyen\" title=\"4. Tr\u00e1ch nhi\u1ec7m v\u1ec1 tr\u01b0\u1eddng h\u1ee3p h\u00e0ng b\u1ecb h\u01b0 h\u1ecfng do qu\u00e1 tr\u00ecnh v\u1eadn chuy\u1ec3n\">4. Tr\u00e1ch nhi\u1ec7m v\u1ec1 tr\u01b0\u1eddng h\u1ee3p h\u00e0ng b\u1ecb h\u01b0 h\u1ecfng do qu\u00e1 tr\u00ecnh v\u1eadn chuy\u1ec3n<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-8\" href=\"https:\/\/tohovietnam.com\/en\/chinh-sach-giao-hang\/#5_Cau_Hoi_Thuong_Gap\" title=\"5. C\u00e2u H\u1ecfi Th\u01b0\u1eddng G\u1eb7p\">5. C\u00e2u H\u1ecfi Th\u01b0\u1eddng G\u1eb7p<\/a><ul class='ez-toc-list-level-4' ><li class='ez-toc-heading-level-4'><ul class='ez-toc-list-level-4' ><li class='ez-toc-heading-level-4'><a class=\"ez-toc-link ez-toc-heading-9\" href=\"https:\/\/tohovietnam.com\/en\/chinh-sach-giao-hang\/#51_Thoi_Gian_Giao_Hang_La_Bao_Lau\" title=\"5.1. Th\u1eddi Gian Giao H\u00e0ng L\u00e0 Bao L\u00e2u?\">5.1. Th\u1eddi Gian Giao H\u00e0ng L\u00e0 Bao L\u00e2u?<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-4'><a class=\"ez-toc-link ez-toc-heading-10\" href=\"https:\/\/tohovietnam.com\/en\/chinh-sach-giao-hang\/#52_Toi_Co_Duoc_Mien_Phi_Van_Chuyen_Khong\" title=\"5.2. T\u00f4i C\u00f3 \u0110\u01b0\u1ee3c Mi\u1ec5n Ph\u00ed V\u1eadn Chuy\u1ec3n Kh\u00f4ng?\">5.2. T\u00f4i C\u00f3 \u0110\u01b0\u1ee3c Mi\u1ec5n Ph\u00ed V\u1eadn Chuy\u1ec3n Kh\u00f4ng?<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-4'><a class=\"ez-toc-link ez-toc-heading-11\" href=\"https:\/\/tohovietnam.com\/en\/chinh-sach-giao-hang\/#53_TOHO_Co_Chinh_Sach_Doi_Tra_Khong\" title=\"5.3. TOHO C\u00f3 Ch\u00ednh S\u00e1ch \u0110\u1ed5i Tr\u1ea3 Kh\u00f4ng?\">5.3. TOHO C\u00f3 Ch\u00ednh S\u00e1ch \u0110\u1ed5i Tr\u1ea3 Kh\u00f4ng?<\/a><\/li><\/ul><\/li><\/ul><\/li><\/ul><\/li><\/ul><\/nav><\/div>\n\n<p class=\"hnc-static-text\">Nh\u1eefng r\u1ee7i ro ph\u00e1t sinh trong qu\u00e1 tr\u00ecnh v\u1eadn chuy\u1ec3n (va \u0111\u1eadp, \u1ea9m \u01b0\u1edbt, tai n\u1ea1n..) c\u00f3 th\u1ec3 \u1ea3nh h\u01b0\u1edfng \u0111\u1ebfn h\u00e0ng h\u00f3a, v\u00ec th\u1ebf xin Qu\u00fd Kh\u00e1ch vui l\u00f2ng \u0111\u1ed3ng ki\u1ec3m tra h\u00e0ng h\u00f3a th\u1eadt k\u1ef9 tr\u01b0\u1edbc khi k\u00fd nh\u1eadn v\u00e0 thanh to\u00e1n cho nh\u00e2n vi\u00ean giao h\u00e0ng.<\/p>\n<p class=\"hnc-static-text\"><strong>TOHO VI\u1ec6T NAM<\/strong> s\u1ebd kh\u00f4ng ch\u1ecbu tr\u00e1ch nhi\u1ec7m v\u1edbi nh\u1eefng sai l\u1ec7ch h\u00ecnh th\u1ee9c c\u1ee7a h\u00e0ng h\u00f3a sau khi Qu\u00fd kh\u00e1ch \u0111\u00e3 k\u00fd nh\u1eadn h\u00e0ng.<\/p>\n<h2><span class=\"ez-toc-section\" id=\"1_Chinh_sach_giao_hang_va_van_chuyen_cua_TOHO_VIET_NAM\"><\/span>1. Ch\u00ednh s\u00e1ch giao h\u00e0ng v\u00e0 v\u1eadn chuy\u1ec3n c\u1ee7a TOHO VI\u1ec6T NAM<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p><strong>TOHO VI\u1ec6T NAM<\/strong> cam k\u1ebft mang \u0111\u1ebfn tr\u1ea3i nghi\u1ec7m t\u1ed1t nh\u1ea5t cho kh\u00e1ch h\u00e0ng, \u0111\u1eb7c bi\u1ec7t l\u00e0 v\u1ec1 <strong>ch\u00ednh s\u00e1ch giao h\u00e0ng v\u00e0 v\u1eadn chuy\u1ec3n<\/strong>. V\u1edbi <strong>mi\u1ec5n ph\u00ed v\u1eadn chuy\u1ec3n KV TP. H\u1ed3 Ch\u00ed Minh<\/strong> cho \u0111\u01a1n h\u00e0ng t\u1eeb 5 tri\u1ec7u \u0111\u1ed3ng, <strong>TOHO VI\u1ec6T NAM<\/strong> lu\u00f4n \u0111\u1ea3m b\u1ea3o qu\u00e1 tr\u00ecnh giao h\u00e0ng nhanh ch\u00f3ng v\u00e0 \u0111\u00e1ng tin c\u1eady.<\/p>\n<figure id=\"attachment_3046\" aria-describedby=\"caption-attachment-3046\" style=\"width: 1020px\" class=\"wp-caption aligncenter\"><img loading=\"lazy\" decoding=\"async\" class=\"wp-image-3046 size-large\" src=\"https:\/\/tohovietnam.com\/wp-content\/uploads\/2024\/09\/mnc-1400x788.jpg\" alt=\"Ch\u00ednh s\u00e1ch giao h\u00e0ng TOHO Vi\u1ec7t Nam\" width=\"1020\" height=\"574\" srcset=\"https:\/\/tohovietnam.com\/wp-content\/uploads\/2024\/09\/mnc-1400x788.jpg 1400w, https:\/\/tohovietnam.com\/wp-content\/uploads\/2024\/09\/mnc-800x450.jpg 800w, https:\/\/tohovietnam.com\/wp-content\/uploads\/2024\/09\/mnc-711x400.jpg 711w, https:\/\/tohovietnam.com\/wp-content\/uploads\/2024\/09\/mnc-768x432.jpg 768w, https:\/\/tohovietnam.com\/wp-content\/uploads\/2024\/09\/mnc-1536x864.jpg 1536w, https:\/\/tohovietnam.com\/wp-content\/uploads\/2024\/09\/mnc-18x10.jpg 18w, https:\/\/tohovietnam.com\/wp-content\/uploads\/2024\/09\/mnc.jpg 1920w\" sizes=\"auto, (max-width: 1020px) 100vw, 1020px\" \/><figcaption id=\"caption-attachment-3046\" class=\"wp-caption-text\">Delivery policy <strong>TOHO VI\u1ec6T NAM<\/strong><\/figcaption><\/figure>\n<h2><span class=\"ez-toc-section\" id=\"2_Cac_Hinh_Thuc_Giao_Hang_tai_TOHO_Viet_Nam\"><\/span>2. C\u00e1c H\u00ecnh Th\u1ee9c Giao H\u00e0ng t\u1ea1i TOHO Vi\u1ec7t Nam<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>TOHO Vi\u1ec7t Nam cung c\u1ea5p hai ph\u01b0\u01a1ng th\u1ee9c v\u1eadn chuy\u1ec3n linh ho\u1ea1t:<\/p>\n<h3><span class=\"ez-toc-section\" id=\"21_Giao_Hang_Truc_Tiep_tu_TOHO_VIET_NAM\"><\/span>2.1. Giao H\u00e0ng Tr\u1ef1c Ti\u1ebfp t\u1eeb TOHO VI\u1ec6T NAM<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>TOHO s\u1ebd tr\u1ef1c ti\u1ebfp giao h\u00e0ng t\u1ea1i c\u00e1c khu v\u1ef1c c\u00f3 v\u0103n ph\u00f2ng \u0111\u1ea1i di\u1ec7n (H\u00e0 N\u1ed9i, H\u1ed3 Ch\u00ed Minh, v\u00e0 \u0110\u00e0 N\u1eb5ng). D\u1ecbch v\u1ee5 n\u00e0y mi\u1ec5n ph\u00ed v\u1edbi c\u00e1c \u0111\u01a1n h\u00e0ng t\u1eeb 5 tri\u1ec7u \u0111\u1ed3ng v\u00e0 ph\u1ea1m vi d\u01b0\u1edbi 50km.<\/p>\n<ul>\n<li>Mi\u1ec5n ph\u00ed giao h\u00e0ng cho c\u00e1c \u0111\u01a1n h\u00e0ng \u0111\u1ee7 \u0111i\u1ec1u ki\u1ec7n t\u1eeb 5 tri\u1ec7u \u0111\u1ed3ng tr\u1edf l\u00ean v\u00e0 ph\u1ea1m vi d\u01b0\u1edbi 50km.<\/li>\n<li>Thanh to\u00e1n qua chuy\u1ec3n kho\u1ea3n ho\u1eb7c ti\u1ec1n m\u1eb7t cho nh\u00e2n vi\u00ean giao h\u00e0ng.<\/li>\n<li>Th\u1eddi gian x\u1eed l\u00fd \u0111\u01a1n h\u00e0ng t\u1eeb 0 &#8211; 3 ng\u00e0y l\u00e0m vi\u1ec7c, v\u00e0 th\u1eddi gian giao h\u00e0ng t\u1eeb 0 &#8211; 7 ng\u00e0y l\u00e0m vi\u1ec7c.<\/li>\n<\/ul>\n<h3><span class=\"ez-toc-section\" id=\"22_Giao_Hang_Qua_Don_Vi_Van_Chuyen_Uy_Tin\"><\/span>2.2. Giao H\u00e0ng Qua \u0110\u01a1n V\u1ecb V\u1eadn Chuy\u1ec3n Uy T\u00edn<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>\u0110\u1ed1i v\u1edbi kh\u00e1ch h\u00e0ng ngo\u00e0i khu v\u1ef1c c\u00f3 v\u0103n ph\u00f2ng \u0111\u1ea1i di\u1ec7n, TOHO h\u1ee3p t\u00e1c v\u1edbi c\u00e1c <strong>\u0111\u01a1n v\u1ecb v\u1eadn chuy\u1ec3n<\/strong> uy t\u00edn.<\/p>\n<ul>\n<li><strong>Mi\u1ec5n ph\u00ed v\u1eadn chuy\u1ec3n t\u1eeb kho h\u00e0ng \u0111\u1ebfn nh\u00e0 xe<\/strong> v\u1edbi c\u00e1c \u0111\u01a1n h\u00e0ng t\u1eeb 5 tri\u1ec7u \u0111\u1ed3ng tr\u1edf l\u00ean.<\/li>\n<li>Kh\u00e1ch h\u00e0ng nh\u1eadn chi\u1ebft kh\u1ea5u 1% gi\u00e1 tr\u1ecb \u0111\u01a1n h\u00e0ng t\u01b0\u01a1ng \u0111\u01b0\u01a1ng v\u1edbi chi ph\u00ed v\u1eadn chuy\u1ec3n.<\/li>\n<\/ul>\n<h2><span class=\"ez-toc-section\" id=\"3_Phan_dinh_trach_nhiem_cua_thuong_nhan_to_chuc_cung_ung_dich_vu_logistics_ve_cung_cap_chung_tu_hang_hoa_trong_qua_trinh_giao_nhan_Tat_ca_cac_don_hang_deu_duoc_dong_goi_san_sang_truoc_khi_van_chuyen_duoc_niem_phong_boi_tohovietnamcom\"><\/span>3. Ph\u00e2n \u0111\u1ecbnh tr\u00e1ch nhi\u1ec7m c\u1ee7a th\u01b0\u01a1ng nh\u00e2n, t\u1ed5 ch\u1ee9c cung \u1ee9ng d\u1ecbch v\u1ee5 logistics v\u1ec1 cung c\u1ea5p ch\u1ee9ng t\u1eeb h\u00e0ng h\u00f3a trong qu\u00e1 tr\u00ecnh giao nh\u1eadn. T\u1ea5t c\u1ea3 c\u00e1c \u0111\u01a1n h\u00e0ng \u0111\u1ec1u \u0111\u01b0\u1ee3c \u0111\u00f3ng g\u00f3i s\u1eb5n s\u00e0ng tr\u01b0\u1edbc khi v\u1eadn chuy\u1ec3n, \u0111\u01b0\u1ee3c ni\u00eam phong b\u1edfi <strong>tohovietnam.com<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p><strong>TOHO Vi\u1ec7t Nam<\/strong> ch\u1ecbu tr\u00e1ch nhi\u1ec7m v\u1ec1 h\u00e0ng h\u00f3a cho \u0111\u1ebfn khi giao \u0111\u1ebfn kh\u00e1ch h\u00e0ng. Kh\u00e1ch h\u00e0ng c\u1ea7n ki\u1ec3m tra k\u1ef9 h\u00e0ng h\u00f3a ngay khi nh\u1eadn v\u00e0 li\u00ean h\u1ec7 ngay v\u1edbi b\u1ed9 ph\u1eadn ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng n\u1ebfu c\u00f3 b\u1ea5t k\u1ef3 v\u1ea5n \u0111\u1ec1 g\u00ec.<\/p>\n<ul>\n<li>\u0110\u01a1n v\u1ecb v\u1eadn chuy\u1ec3n s\u1ebd ch\u1ec9 ch\u1ecbu tr\u00e1ch nhi\u1ec7m v\u1eadn chuy\u1ec3n h\u00e0ng h\u00f3a theo nguy\u00ean t\u1eafc nguy\u00ean \u0111ai, nguy\u00ean ki\u1ec7n<\/li>\n<li>Tr\u00ean bao b\u00ec t\u1ea5t c\u1ea3 c\u00e1c \u0111\u01a1n h\u00e0ng \u0111\u1ec1u c\u00f3 th\u00f4ng tin ng\u01b0\u1eddi nh\u1eadn (T\u00ean ng\u01b0\u1eddi nh\u1eadn, s\u1ed1 \u0111i\u1ec7n tho\u1ea1i v\u00e0 \u0111\u1ecba ch\u1ec9 ng\u01b0\u1eddi nh\u1eadn) v\u00e0 m\u00e3 v\u1eadn \u0111\u01a1n c\u1ee7a \u0111\u01a1n h\u00e0ng<\/li>\n<li>\u0110\u1ec3 \u0111\u1ea3m b\u1ea3o an to\u00e0n cho h\u00e0ng h\u00f3a, <strong>tohovietnam.com<\/strong>\u00a0s\u1ebd g\u1eedi k\u00e8m h\u00f3a \u0111\u01a1n t\u00e0i ch\u00ednh ho\u1eb7c phi\u1ebfu xu\u1ea5t kho h\u1ee3p l\u1ec7 c\u1ee7a s\u1ea3n ph\u1ea9m trong b\u01b0u ki\u1ec7n (n\u1ebfu c\u00f3). H\u00f3a \u0111\u01a1n t\u00e0i ch\u00ednh ho\u1eb7c phi\u1ebfu xu\u1ea5t kho l\u00e0 c\u0103n c\u1ee9 h\u1ed7 tr\u1ee3 qu\u00e1 tr\u00ecnh x\u1eed l\u00fd khi\u1ebfu n\u1ea1i nh\u01b0: x\u00e1c \u0111\u1ecbnh gi\u00e1 tr\u1ecb th\u1ecb tr\u01b0\u1eddng c\u1ee7a h\u00e0ng h\u00f3a, \u0111\u1ea3m b\u1ea3o h\u00e0ng h\u00f3a l\u01b0u th\u00f4ng h\u1ee3p l\u1ec7 v.v..<\/li>\n<li>Ch\u00fang t\u00f4i ch\u1ecbu tr\u00e1ch nhi\u1ec7m v\u1ec1 h\u00e0ng h\u00f3a ( h\u00f3a \u0111\u01a1n ch\u1ee9ng t\u1eeb li\u00ean quan, b\u1ea3o h\u00e0nh\u2026) tr\u01b0\u1edbc l\u00fac kh\u00e1ch h\u00e0ng nh\u1eadn h\u00e0ng. Khi giao nh\u1eadn h\u00e0ng, Qu\u00fd kh\u00e1ch \u0111\u01b0\u1ee3c \u0111\u1ed3ng ki\u1ec3m tra h\u00e0ng h\u00f3a v\u1edbi nh\u00e2n vi\u00ean giao h\u00e0ng, th\u00f4ng tin \u0111\u01a1n h\u00e0ng v\u00e0 thanh to\u00e1n cho \u0111\u01a1n v\u1ecb thu h\u1ed9. T\u1eeb khi \u0110\u1ed3ng \u00fd nh\u1eadn h\u00e0ng th\u00ec Tr\u00e1ch nhi\u1ec7m n\u00e0y l\u00e0 c\u1ee7a Ng\u01b0\u1eddi mua.<\/li>\n<li>Khi s\u1ea3n ph\u1ea9m \u0111\u01b0\u1ee3c giao t\u1edbi, s\u1ea3n ph\u1ea9m ph\u1ea3i c\u00f2n nguy\u00ean \u0111ai, nguy\u00ean ki\u1ec7n, c\u00f2n ni\u00eam phong, ch\u01b0a c\u00f3 d\u1ea5u hi\u1ec7u b\u00f3c m\u1edf\u2026 \u0111\u1ea7y \u0111\u1ee7 ch\u1ee9ng t\u1eeb c\u1ee7a <strong>TOHO Vi\u1ec7t Nam<\/strong>, n\u1ebfu kh\u00e1ch h\u00e0ng th\u1ea5y b\u1ea5t th\u01b0\u1eddng c\u00f3 th\u1ec3 t\u1eeb ch\u1ed1i nh\u1eadn h\u00e0ng v\u00e0 li\u00ean h\u1ec7 ngay B\u1ed9 ph\u1eadn ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng c\u1ee7a <strong>TOHO Vi\u1ec7t Nam<\/strong>\u00a0qua s\u1ed1 \u0111i\u1ec7n tho\u1ea1i<b> <strong>0902957055<\/strong> <\/b>\u0111\u1ec3 x\u1eed l\u00fd k\u1ecbp th\u1eddi.<\/li>\n<li>N\u1ebfu s\u1ea3n ph\u1ea9m sai m\u00e3, h\u01b0 h\u1ea1i, tr\u1ea7y x\u01b0\u1edbc, b\u1ec3 v\u1ee1, m\u00f3p m\u00e9o\u2026c\u1ea7n th\u00f4ng b\u00e1o ngay v\u1edbi B\u1ed9 ph\u1eadn Ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng c\u1ee7a <strong>TOHO Vi\u1ec7t Nam<\/strong> qua s\u1ed1 \u0111i\u1ec7n tho\u1ea1i <strong>0902957055<\/strong>\u00a0\u0111\u1ec3 \u0111\u01b0\u1ee3c h\u1ed7 tr\u1ee3.<\/li>\n<li><strong>TOHO Vi\u1ec7t Nam<\/strong> s\u1ebd ch\u1ecbu tr\u00e1ch nhi\u1ec7m v\u1edbi h\u00e0ng h\u00f3a v\u00e0 c\u00e1c r\u1ee7i ro nh\u01b0 m\u1ea5t m\u00e1t ho\u1eb7c h\u01b0 h\u1ea1i trong qu\u00e1 tr\u00ecnh v\u1eadn chuy\u1ec3n t\u1eeb kho <strong>TOHO Vi\u1ec7t Nam<\/strong> \u0111\u1ebfn kh\u00e1ch h\u00e0ng. <strong>TOHO Vi\u1ec7t Nam<\/strong>\u00a0s\u1ebd kh\u00f4ng ch\u1ecbu tr\u00e1ch nhi\u1ec7m cho nh\u1eefng y\u00eau c\u1ea7u \u0111\u1ed5i tr\u1ea3 v\u00ec h\u01b0 h\u1ecfng, tr\u1ea7y x\u01b0\u1edbc, b\u1ec3 v\u1ee1, m\u00f3p m\u00e9o, sai h\u00e0ng h\u00f3a\u2026 sau khi kh\u00e1ch h\u00e0ng k\u00fd nh\u1eadn h\u00e0ng m\u00e0 kh\u00f4ng c\u00f3 ghi ch\u00fa hay \u00fd ki\u1ebfn v\u1ec1 s\u1ea3n ph\u1ea9m.<\/li>\n<\/ul>\n<figure id=\"attachment_3047\" aria-describedby=\"caption-attachment-3047\" style=\"width: 1020px\" class=\"wp-caption aligncenter\"><img loading=\"lazy\" decoding=\"async\" class=\"wp-image-3047 size-large\" src=\"https:\/\/tohovietnam.com\/wp-content\/uploads\/2024\/09\/2-1-1400x788.png\" alt=\"Ch\u00ednh s\u00e1ch giao h\u00e0ng TOHO Vi\u1ec7t Nam\" width=\"1020\" height=\"574\" srcset=\"https:\/\/tohovietnam.com\/wp-content\/uploads\/2024\/09\/2-1-1400x788.png 1400w, https:\/\/tohovietnam.com\/wp-content\/uploads\/2024\/09\/2-1-800x450.png 800w, https:\/\/tohovietnam.com\/wp-content\/uploads\/2024\/09\/2-1-711x400.png 711w, https:\/\/tohovietnam.com\/wp-content\/uploads\/2024\/09\/2-1-768x432.png 768w, https:\/\/tohovietnam.com\/wp-content\/uploads\/2024\/09\/2-1-1536x864.png 1536w, https:\/\/tohovietnam.com\/wp-content\/uploads\/2024\/09\/2-1-18x10.png 18w, https:\/\/tohovietnam.com\/wp-content\/uploads\/2024\/09\/2-1.png 1920w\" sizes=\"auto, (max-width: 1020px) 100vw, 1020px\" \/><figcaption id=\"caption-attachment-3047\" class=\"wp-caption-text\">Ch\u00ednh s\u00e1ch giao h\u00e0ng TOHO Vi\u1ec7t Nam<\/figcaption><\/figure>\n<h2><span class=\"ez-toc-section\" id=\"4_Trach_nhiem_ve_truong_hop_hang_bi_hu_hong_do_qua_trinh_van_chuyen\"><\/span>4. Tr\u00e1ch nhi\u1ec7m v\u1ec1 tr\u01b0\u1eddng h\u1ee3p h\u00e0ng b\u1ecb h\u01b0 h\u1ecfng do qu\u00e1 tr\u00ecnh v\u1eadn chuy\u1ec3n<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>V\u1ec1 vi\u1ec7c cung c\u1ea5p ch\u1ee9ng t\u1eeb h\u00e0ng h\u00f3a trong qu\u00e1 tr\u00ecnh giao nh\u1eadn. \u0110\u1ed1i v\u1edbi h\u00e0ng h\u00f3a b\u1ecb h\u01b0 h\u1ecfng do qu\u00e1 tr\u00ecnh v\u1eadn chuy\u1ec3n d\u00f9 l\u00e0 \u0111\u01a1n h\u00e0ng do ch\u00ednh c\u1eeda h\u00e0ng v\u1eadn chuy\u1ec3n hay do b\u00ean th\u1ee9 3 v\u1eadn chuy\u1ec3n th\u00ec ch\u00fang t\u00f4i s\u1ebd l\u00e0 b\u00ean \u0111\u1ee9ng ra ch\u1ecbu tr\u00e1ch nhi\u1ec7m gi\u1ea3i quy\u1ebft v\u1ea5n \u0111\u1ec1 cho kh\u00e1ch h\u00e0ng. Kh\u00e1ch h\u00e0ng c\u00f3 quy\u1ec1n t\u1eeb ch\u1ed1i nh\u1eadn s\u1ea3n ph\u1ea9m v\u00e0 y\u00eau c\u1ea7u \u0111\u1ed5i tr\u1ea3 theo quy \u0111\u1ecbnh \u201c \u0111\u1ed5i tr\u1ea3 ho\u00e0n ph\u00ed\u201d c\u00f2n m\u1ecdi v\u1ea5n \u0111\u1ec1 ph\u00e1t sinh ch\u00fang t\u00f4i s\u1ebd l\u00e0m vi\u1ec7c l\u1ea1i v\u1edbi \u0111\u1ed1i t\u00e1c v\u1eadn chuy\u1ec3n \u0111\u1ec3 gi\u1ea3i quy\u1ebft \u0111\u1ec1n b\u00f9 cho \u0111\u01a1n h\u00e0ng theo th\u1ecfa thu\u1eadn h\u1ee3p t\u00e1c gi\u1eefa c\u00f4ng ty v\u1edbi \u0111\u1ed1i t\u00e1c th\u1ee9 3 cung c\u1ea5p d\u1ecbch v\u1ee5 v\u1eadn chuy\u1ec3n. <strong>TOHO Vi\u1ec7t Nam<\/strong>\u00a0cam k\u1ebft t\u1ea5t c\u1ea3 h\u00e0ng h\u00f3a g\u1eedi \u0111\u1ebfn kh\u00e1ch h\u00e0ng theo \u0111\u01a1n h\u00e0ng \u0111\u1ec1u l\u00e0 h\u00e0ng ch\u00ednh h\u00e3ng m\u1edbi 100% (c\u00f3 \u0111\u1ea7y \u0111\u1ee7 ch\u1ee9ng t\u1eeb, \u0111\u01b0\u1ee3c b\u1ea3o h\u00e0nh ch\u00ednh h\u00e3ng).<\/p>\n<h2><span class=\"ez-toc-section\" id=\"5_Cau_Hoi_Thuong_Gap\"><\/span>5. C\u00e2u H\u1ecfi Th\u01b0\u1eddng G\u1eb7p<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<h4><span class=\"ez-toc-section\" id=\"51_Thoi_Gian_Giao_Hang_La_Bao_Lau\"><\/span>5.1. Th\u1eddi Gian Giao H\u00e0ng L\u00e0 Bao L\u00e2u?<span class=\"ez-toc-section-end\"><\/span><\/h4>\n<p>Th\u1eddi gian giao h\u00e0ng th\u01b0\u1eddng k\u00e9o d\u00e0i t\u1eeb 0-7 ng\u00e0y l\u00e0m vi\u1ec7c, t\u00f9y thu\u1ed9c v\u00e0o v\u1ecb tr\u00ed \u0111\u1ecba l\u00fd c\u1ee7a kh\u00e1ch h\u00e0ng.<\/p>\n<h4><span class=\"ez-toc-section\" id=\"52_Toi_Co_Duoc_Mien_Phi_Van_Chuyen_Khong\"><\/span>5.2. T\u00f4i C\u00f3 \u0110\u01b0\u1ee3c Mi\u1ec5n Ph\u00ed V\u1eadn Chuy\u1ec3n Kh\u00f4ng?<span class=\"ez-toc-section-end\"><\/span><\/h4>\n<p>TOHO mi\u1ec5n ph\u00ed v\u1eadn chuy\u1ec3n cho c\u00e1c \u0111\u01a1n h\u00e0ng t\u1eeb 5 tri\u1ec7u \u0111\u1ed3ng tr\u1edf l\u00ean trong ph\u1ea1m vi 50km t\u1ea1i c\u00e1c khu v\u1ef1c c\u00f3 v\u0103n ph\u00f2ng \u0111\u1ea1i di\u1ec7n.<\/p>\n<h4><span class=\"ez-toc-section\" id=\"53_TOHO_Co_Chinh_Sach_Doi_Tra_Khong\"><\/span>5.3. TOHO C\u00f3 Ch\u00ednh S\u00e1ch \u0110\u1ed5i Tr\u1ea3 Kh\u00f4ng?<span class=\"ez-toc-section-end\"><\/span><\/h4>\n<p>TOHO h\u1ed7 tr\u1ee3 \u0111\u1ed5i tr\u1ea3 h\u00e0ng n\u1ebfu c\u00f3 sai s\u00f3t ho\u1eb7c h\u01b0 h\u1ea1i, v\u1edbi \u0111i\u1ec1u ki\u1ec7n kh\u00e1ch h\u00e0ng th\u00f4ng b\u00e1o ngay khi nh\u1eadn h\u00e0ng.<\/p>","protected":false},"excerpt":{"rendered":"<p>Ch\u00ednh s\u00e1ch giao h\u00e0ng v\u00e0 v\u1eadn chuy\u1ec3n c\u1ee7a TOHO VI\u1ec6T NAM Sau khi b\u1ea1n \u0111\u1eb7t h\u00e0ng, trong th\u1eddi gian s\u1edbm nh\u1ea5t ch\u00fang t\u00f4i s\u1ebd li\u00ean l\u1ea1c l\u1ea1i \u0111\u1ec3 x\u00e1c nh\u1eadn v\u00e0 ki\u1ec3m tra th\u00f4ng tin. Nh\u1eefng r\u1ee7i ro ph\u00e1t sinh trong qu\u00e1 tr\u00ecnh v\u1eadn chuy\u1ec3n (va \u0111\u1eadp, \u1ea9m \u01b0\u1edbt, tai n\u1ea1n..) c\u00f3 th\u1ec3 \u1ea3nh h\u01b0\u1edfng&#8230;<\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":19,"comment_status":"closed","ping_status":"closed","template":"","meta":{"rank_math_lock_modified_date":false,"footnotes":""},"class_list":["post-791","page","type-page","status-publish","hentry"],"acf":[],"rankMath":{"parentDomain":"tohovietnam.com","noFollowDomains":[],"noFollowExcludeDomains":[],"noFollowExternalLinks":false,"featuredImageNotice":"The featured image should be at least 200 by 200 pixels to be picked up by Facebook and other social media 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